Read our Frequently asked questions below. We have added questions for emergency services, specialty services and other common questions our clients have had for us!


Emergency Services

Do I need an appointment for my pet?

An appointment is never required to be seen through our emergency department, however, if you are bringing in your pet for an emergency, a heads up phone call is always appreciated so we can prepare for your arrival.

How long will I have to wait for my pet to be seen?

Usually, your pet will be seen as soon as you are arrive and complete the necassary paperwork. However, sometimes it is busier than others, just as in a human emergency room. We utilize a triage system where our client service specialists first determine whether your pet is stable, an emergency department technician will then be paged to either bring your pet to be treated and stabalized immediately, or be brought into an exam room for a history and examination. Due to the nature of an emergency hospital, you and your pet may have to wait for an available technician and doctor - however, realize that this means your pet is currently stable enough, and that a wait in the emergency room can be considered a good thing.

Is my pet having an emergency?

Generally, the following events/illnesses/symptoms are considered emergent and you should bring your pet in, however, it is NOT inclusive, and if you are concerned about ANY sign or symptom, there is no harm in bringing them in to see us - you know your pet better than we do, and sometimes "something just isn't right."

  • Hit By Car
  • Attacked by another animal
  • Open mouth breathing in Cat
  • Respiratory distress
  • Any significant bleeding
  • Collapsed
  • Vaginal/Penile Prolapses
  • Ingestion of Toxins ( baits, medications, poisons, chocolate etc )
  • Choking
  • Patients who are vomiting or severe diarrhea especially in Neonates or Geriatrics
  • Foreign Bodies ( i.e. fishing line out of mouth etc)
  • Urinary Obstructions - especially in male cats
  • More than 2 seizures in a 24 hour period, particularly if the pet has never seized before
  • Whelping/ Queening Issues
  • GDV/GD (Bloat, distended stomach and lethargy)
  • Allergic Reactions ( Facial Swelling, welts)
  • Snake Bite
  • Prolapsed Eye
  • Any Possible eye trauma is an emergency
  • Drowned
  • Burns
  • Neurological Deficits- Dragging hind limbs, unable to walk at all

Do you see rabbits, mice, birds, or other exotic small animals?

While we do not have any veterinarians who specialize in exotic animals, many are comfortable treating various species - however, please call to make sure we have staff that is available and comfortable with your pet and the symptoms before coming in, as we may have to refer you elsewhere for proper treatment.

My pet ate something that may be toxic, what do I do?

If you believe your pet has eaten something toxic (i.e. chocolate, bubblegum, grapes, etc.,) please call Pet Poison Control at either ASPCA, HomeAgain or Pet Posion Helpline. They will tell you whether or not you need to come in to see us, or if there is something you can do at home. Please note that there are fees associated with each of these companies. HomeAgain does waive their fee if you have microchipped and registered your pet with them within the past 12 months or have resubscribed to their service past the first year. Pet Posion Helpline - 1-800-213-6680 ASPCA - 1-888-426-4435 HomeAgain - 1-800-222-1222

Specialty Services

Other Common Questions

Do you offer payment plans?

Unfortunately, we are not able to extend credit to our clients. However, we do accept cash, check, and all major credit cards, as well as CareCredit and Wells Fargo Health Advantage. See our Payments page for more information on these services.

Can my pet get vaccines or flea/tick/heartowm preventatives at MVMC?

No, we do not offer or carry preventative care services or products. Please see your regular veterinarian to discuss these options with. *MVMC does carry canine and feline rabies vaccines for administration according to Maine State Law and is only available in certain circumstances, and not by owner request.

Should I bring my pets medications with me?

Bringing medications that your pet is on is a great idea. However, as long as we are made aware of what medications he/she is on, we will most likely be able to continue using medications from our pharmacy. Please note also, we can not accept any controlled medications, and if your pet is currently on any while being hospitalized, they must come from our pharmacy. These medications include Tramadol, Buprenorphine, Codeine, and others.

Should I bring my pets food with me?

MVMC carries a wide variety of prescription and non-prescription diets for our patients. If your pet is on a special diet, please let us know - we may have something compatible in house. If your pets own food is required to be fed in hospital after discussing with staff, please limit the container to a small size.

Should I bring my pets bed with me?

MVMC has a very large collection of beds and blankets for our patients. If your pet has a favorite blanket or small item, feel free to bring it with them and we will make sure they have it, however, we can not guarantee your personal items will make it back to you due to soiling, washing, and/or misplacement, so please leave any valuable items at home.

If you have an emergency

Call (207) 885-1290

Maine Veterinary Medical Center