COVID-19 IMPORTANT Safety Message

Dear pet owner,

With the rising threat of COVID-19, we have had to make some difficult decisions necessary to protect the health of our employees and to protect you as our client while we continue to deliver care to pets in our community. We want to be sure you are aware of these new policies and precautions that are effective immediately.

EMERGENCY EXAMS:

If you are sick with a fever and/or respiratory symptoms (cough, difficulty breathing) and your pet needs attention:

  • You must call ahead so we can confirm that your pet needs to be seen by our emergency service, and to give you instructions on how to proceed.

  • If it is determined that your pet needs to be seen immediately, we will ask that someone else who is not showing any symptoms bring your pet to the hospital on your behalf.

  • We will meet you at your car to assess your pet.

  • We will call when the exam is complete.

If you are not sick…

  • Please call the hospital when you have arrived. We will meet you at your car for initial triage.

  • Your pet will then be brought into the hospital for examination and possible diagnostics.

  • We will call when the exam is complete and discussed treatment plans.

  • Payment also can be done over the phone.

  • We will be sending all personal items home with you on admit to the hospital.

 

SPECIALTY EXAMS:

  • Please call the hospital when you have arrived. One of the technicians will meet you at your car.

  • Your pet will then be brought into the hospital for examination.

  • We will call when the exam is complete and discussed treatment plans.

  • We will be sending all personal items home with you on admit to the hospital.

 

New Policy for Inpatient Visits 

  • We must immediately restrict visits to hospitalized patients. The only patients that can receive visits are those specifically being cared for by our critical care service AND hospitalized in the ICU and whose owners do not have any respiratory symptoms.

  • No personal items can be retained with the pet while hospitalized, including blankets, toys, collars, leashes, etc.

  • Please clean your carrier, leash, and collar as carefully as possible before arrival with an alcohol-based solution.

  • Please use the sanitizing agents at the front desk upon arrival.

  • Please respect the ‘social distancing’ recommendations and maintain a distance of 6 feet from others, and refrain from shaking hands.

As a reminder, when visiting MVMC, please follow CDC guidelines for personal health and hygiene:

  • Wash your hands with soap and water prior to coming to MVMC

  • Use provided hand sanitizer upon arriving and leaving MVMC

  • Avoid touching your eyes, nose, and mouth.

  • Cover your mouth and nose if you cough or sneeze, using a tissue or your inner elbow (not your hands).

  • When possible maintain a safe social distance (6 feet) between yourself and others and abstain from shaking hands.

Thank you for helping us maintain a safe environment for everyone who visits and works within MVMC

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